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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unwanted Contact Recor...
Customer experience | Sales, Customer Insights,...
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Unwanted Contact Record being Created

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Posted on by Cosmic_Kitchen 17

I am using Customer Voice in a non-typical way, for internal review questionnaires. The recipients are always System Users. I am using a Power Automate flow to send the surveys to internal email addresses. Each time a survey is sent, a corresponding contact record is automatically created for the survey. 

Is there a way to turn this feature off? I do not want Contact records being created for each internal person that receives a survey.

Thanks in advance!

  • thebruuu Profile Picture
    thebruuu 422 on at

    Yes

    This is feasible. Look at the customisation menu on the right.
    In the distribution settings
    Participants

    and the turn off "Save invited participants as Contact"

    pastedimage1657547856861v1.png

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