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Hi,
I would like to inquire about any potential drawbacks or issues related to using omni-channel customer service. Specifically, I am wondering if there might be any concerns related to loading time or other factors that could impact the effectiveness of this approach.
Thanks in advance
Thank you very much for your response
Hi Partner.
There is no Microsoft documentation that mentions the number of workstreams that can affect omnichannel performance.
If you are worried it, I would suggest you create a support ticket for professional assistance following the below procedure.
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