We have sent an email with a link (behind button) to a Microsoft forms to be submitted.
Email insight (outbound) reports only 6 click - and none are on the button.
However 30 people have submitted the form. No other channels than email is used.
I am grateful if anyone knows about issues here...
Hi Hilde,
Hope you are well.
Please confirm these following issues:
1. Are total clicks from the button still null several moments later?
2. Check Insights from Contact who has clicked email's button to confirm if interaction shows in.
Best Regards,
Sayen Zhang
Does the tracking of clicks have to do with consent model maybe?
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