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Anyone that experiences that marketing email insights report the wrong number of clicks?

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Posted on by 12

We have sent an email with a link (behind button) to a Microsoft forms to be submitted.

Email insight (outbound) reports only 6 click - and none are on the button.

However 30 people have submitted the form. No other channels than email is used.


I am grateful if anyone knows about issues here...

  • Sayen Zhang Profile Picture
    Sayen Zhang on at
    RE: Anyone that experiences that marketing email insights report the wrong number of clicks?

    Hi Hilde,

    Hope you are well.

    Please confirm these following issues:

    1. Are total clicks from the button still null several moments later?

    pastedimage1685004059673v2.png

    2. Check Insights from Contact who has clicked email's button to confirm if interaction shows in.

    Best Regards,

    Sayen Zhang

  • Suggested answer
    Hilde Forslund Profile Picture
    Hilde Forslund 12 on at
    RE: Anyone that experiences that marketing email insights report the wrong number of clicks?

    Does the tracking of clicks have to do with consent model maybe?

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