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Customer Service forum

Publish & Assign buttons not functioning in ISH - Unable to publish KB articles

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When trying to publish KB articles, the Publish button and the Cancel button on the attending sidebar aren't functioning.  To close the sidebar, I must use the 'X' in the upper right-hand corner.

I am experiencing similar issues when attempting to associate a KB article with a category.  The Assign and Cancel buttons on this modal window are non functioning.

Don't know if I'm missing something simple, or if something is legitimately broken.

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  • Community Member Profile Picture
    on at

    Day 3 of troubleshooting this one. Still no closer to a cure. Mind starting to slip.

    Further notes:  Behaviour is reproducible.  Neither the 'Publish' nor 'Assign Category' buttons are functioning on KB Articles, new or existing.  Don't know if the two issues are related.

  • CSF90 Profile Picture
    on at

    Presumably you've tried on different browsers and even a different machine?

  • Community Member Profile Picture
    on at

    Thanks for the reply!

    Yes, this error was reproducible on different machines and browsers.

    After a week or so of not getting a response on here, I opened up a support ticket with Microsoft.  After a few days they got back in touch with me, and surprisingly, immediately (literally, like 5 minutes) before I received their call, it mysteriously just started working again...

    Take from that what you will.

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