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Dynamics 365 Community / Forums / Customer Service forum / How are the cases billed?
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How are the cases billed?

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Posted on by Community Member Microsoft Employee

Hi guys, I'm new here.
How can I make a case invoice?
Can I have a step by step?

I create the case, close the case and enter the hours to be billed.
Then where am I going to make the bill?

Thanks

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Customer Service
  • Verified answer
    Mihir@CRM Profile Picture
    Mihir@CRM 4,036 on at
    RE: How are the cases billed?

    There is no out of the box process to do billing from Case.

    You will need to create customization's to develop an invoicing process based on hours on Case entity.

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