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Dynamics 365 Community / Forums / Human Resources forum / Unable to see candidate
Human Resources forum

Unable to see candidate

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Posted on by Community Member

I am listed as a recruiter and a candidate was entered to our Dynamics, however, I am unable to see the candidate.

Thank you!

Categories:
Talent
  • VictorWien Profile Picture
    VictorWien on at

    Did you add the candidate to the job or somebody else?

    Can you add a candidate and see it?

  • Community Member Profile Picture
    Community Member on at

    The candidate was added by someone else.

    In the past, I have added a candidate and have been able to see it.

  • VictorWien Profile Picture
    VictorWien on at

    Can you see the job but not the candidates?

    If you cannot see the job, please check if you are working in the same environment. You can see and change environment in User settings.

  • Community Member Profile Picture
    Community Member on at

    The candidate does not appear in active applicants; I can see the other active applicants, however. And the enviroment was not the issue.

  • Community Member Profile Picture
    Community Member on at

    I wanted to follow up and see if this issue was going to be fixed. I am still unable to see the candidate.

    Thank you!

  • VictorWien Profile Picture
    VictorWien on at

    I tried your scenario and cannot reproduce it on my side.

    Things to try:

    Are you added as an interviewer for the applicant?

    Can you create this applicant or do you get an error when trying? If you get an error copy paste the error details here.

    Can the user who created the applicant see it? If so can this user delete an create again? And can you see it then?

    Run the scenario again with a new job to see if it is reproducable.

  • VictorWien Profile Picture
    VictorWien on at

    Did you also check if the application shows in closed applications?

  • Community Member Profile Picture
    Community Member on at

    I am an interviewer. The person who created the applicant is able to see it. The applicant is not in closed applications.

    This is the error message I receive:

    There was a problem

    User doesn't have authorization to access the resource.

    ERROR DETAILS

    Activity Id: ed341dbe-1499-4c4c-6fc1-f9ad396aad62

    Root Activity Id: ed341dbe-1499-4c4c-6fc1-f9ad396aad62

    Session Id: e359bbcf-fafe-b7d6-3439-714491440030

    Cluster: d365-app-cluster-prod-westus2.rsu.powerapps.com

    Time: 2017-08-18T17:51:18.176Z

  • VictorWien Profile Picture
    VictorWien on at

    Thanks for the error details. Now we can check telemetry to see whats going on.

  • VictorWien Profile Picture
    VictorWien on at

    Can we schedule a skype meeting where engineering can have a look at your environment. Ping me at vstehman@microsoft.com

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