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Customer experience | Sales, Customer Insights,...
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Import deleted responses back into Customer Voice

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Posted on by 5

Is there any way to import response data manually back into Customer Voice?

We have an issue where some responses were accidentally deleted.

We have the details/content for the deleted responses - these were circulated to staff via a flow triggered when the responses were submitted (word doc).

Have tried building a simple Model Driven app to expose the Survey Response table but there is no 'New' button available on the ribbon and the edit form fields are all locked. I'm getting the hint that this is being made difficult intentionally to prevent this approach.

I also tried using the Excel Dataverse Add-on to publish new records but hit general errors also.

Appreciate any direction here or a definitive "this is not possible".

Thanks. 

  • Suggested answer
    Welly Lee Profile Picture
    Microsoft Employee on at

    Ostritch -- we do not support importing survey responses into Customer Voice. You could create a Power BI report that combine survey responses by appending Customer Voice survey response table with additional survey response data

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