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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Contacts limit and sen...
Customer experience | Sales, Customer Insights,...
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Contacts limit and send speed ratio

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Posted on by Community Member

Hi all.

I've seen some questions regarding the number limit importing contacts when sending emails but not a clear answer.

If we want to send a survey to 50,000 contacts, could we import 5 csv files with 10,000 contacts each, or we must resend the same email 5 times with 10,000 contacts? It's not very clear in the documentation.

Anybody knows the send emails speed ratio? 50,000 emails are a lot of emails, and we will like to know how much time it will take to send all emails.

Thanks in advance!

Miguel

  • jim.corriveau@chesterton.com Profile Picture
    jim.corriveau@chest... 81 on at

    Miguel,

    We are just starting to get into Customer Voice, we had just started using Voice of the Customer until MS took it away.  In the old VOC we did not need to 'import' any contacts, they were already contacts in CRM we just needed to filter for the contacts we wanted to send the survey to.  It is my understanding that the surveys are sent as individual emails to the recipients, so one hundred or one million, it does not matter they go one at a time.  Doing it through MS is supposed to add authenticity to the email so it is not flagged as spam or black listed.

    As far as how long it takes to send the emails, what is your threshold for pain?  My bet is if CV/Exchange are on line, given throttling, less than 12 hours.  Please let me know your actual send times, like i said we are jumping into CV and this would be some useful info...

  • Community Member Profile Picture
    Community Member on at

    Thanks for your answer, Jim

    We think that 4-5 hours for sending that email number would be a reasonable time. Surely it will take less time, due to the fact that you mentioned: all works in the cloud.

    Unfortunately, we won't make a survey until a few months from now and can't explain my experience.

    Thanks!

    Miguel

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