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Direct Delivery/Sales Return

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Posted on by buzz

Hi Team,

Subject: Unable to return a line on sales order

We are trying to credit a customer for a return of product. We have followed the steps i have but unable to post the delivery note (button greyed out) to then return the stock and generate the credit note. I have saved and then confirmed the order.

In SO > Sell Tab:

Credit Note > Selected SO > Negative line appeared > Confirmation > Now, Unable to Post Delivery note.

We can not do PO > Product receipt because stock is not available.

Any suggestions

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saurabh bharti 15,039 Moderator on at

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RE: Direct Delivery/Sales Return

Can you check the disposition code on Return order? Is it just credit note that means system will not ask for delivery note

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buzz 92 on at

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RE: Direct Delivery/Sales Return

Hi Saurabh,

I am able to post now, after I have re-confirmed PO actually Batch number was missing after refresh it allowed us to post.

Thanks for your information.

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