Hi Team,
Subject: Unable to return a line on sales order
We are trying to credit a customer for a return of product. We have followed the steps i have but unable to post the delivery note (button greyed out) to then return the stock and generate the credit note. I have saved and then confirmed the order.
In SO > Sell Tab:
Credit Note > Selected SO > Negative line appeared > Confirmation > Now, Unable to Post Delivery note.
We can not do PO > Product receipt because stock is not available.
Any suggestions
Hi Saurabh,
I am able to post now, after I have re-confirmed PO actually Batch number was missing after refresh it allowed us to post.
Thanks for your information.
Can you check the disposition code on Return order? Is it just credit note that means system will not ask for delivery note
André Arnaud de Cal...
291,969
Super User 2025 Season 1
Martin Dráb
230,842
Most Valuable Professional
nmaenpaa
101,156