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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Direct Delivery/Sales ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Direct Delivery/Sales Return

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Posted on by buzz 92

Hi Team,

Subject: Unable to return a line on sales order

We are trying to credit a customer for a return of product. We have followed the steps i have but unable to post the delivery note (button greyed out) to then return the stock and generate the credit note. I have saved and then confirmed the order.

In SO > Sell Tab:

Credit Note > Selected SO > Negative line appeared > Confirmation > Now, Unable to Post Delivery note.

We can not do PO > Product receipt because stock is not available.

Any suggestions

  • Suggested answer
    saurabh bharti Profile Picture
    saurabh bharti 15,059 Moderator on at

    Can you check the disposition code on Return order? Is it just credit note that means system will not ask for delivery note

  • buzz Profile Picture
    buzz 92 on at

    Hi Saurabh,

    I am able to post now, after I have re-confirmed PO actually Batch number was missing after refresh it allowed us to post.

    Thanks for your information.

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