Store commerce POS Return transaction is not functioning

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Posted on by TLG_IT

Store commerce POS Return transaction is not functioning shows error like we cannot process your request at this time.

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Dynamics 365 Commerce

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TLG_IT 61 on at

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Observed error in event viewer

WebView event: ModelManagersRetailServerRequestError

The Retail Server Request with request id 'fa2dd188-8e47-4eaa-1007-5c980b067fa7' and request url 'https://scuoql96izd38495671-rs.su.retail.dynamics.com/Commerce/Carts('332-33201-1776485704612')/Checkout?api-version=7.3' failed. Error: The state of the cart has changed. Press OK to refresh the cart and then try again., Status code 400, Time elapsed 187.79999999701977 ms.

{
"requestId": "fa2dd188-8e47-4eaa-1007-5c980b067fa7",
"requestUrl": "https://scuoql96izd38495671-rs.su.retail.dynamics.com/Commerce/Carts('332-33201-1776485704612')/Checkout?api-version=7.3",
"error": "The state of the cart has changed. Press OK to refresh the cart and then try again.",
"responseStatusCode": 400,
"requestEntity": "Carts",
"requestAction": "Checkout",
"executionTimeInMs": 187.79999999701977
}

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S Gopi Krishna 679 Super User 2026 Season 1 on at

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Were you attempting to return a cash and carry transaction or a customer order (sales order)? If it is a sales order, please note that this is a generic error, and the data update may take some time. Wait a few minutes and then click on the "Amount Due" to refresh the cart. If the transaction went through, this will complete the return in the POS system.

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TLG_IT 61 on at

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The issue has been identified as a flight that was enabled after the CSU update, which is causing errors when initiating return transactions for serialized items across stores. As confirmed by the Microsoft team, this is a known issue. The Microsoft product team is working on disabling the relevant flight as a quick fix to resolve the problem.

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TLG_IT 61 on at

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Microsoft Product group Team disable the flight and the quality update has been deployed in the live environment. currentlty the issue has been resolved.

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