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LS Central- Use of multiple coupons

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Posted on by CU17030837-0

Hello

I use LS Central SaaS version.

I configured a tender type offer where the number of coupons required are 2 so that the customer gets a $100 discount amount when he pays using this tender type and apply 2 coupons.

when applying the 2 coupons, the discount is calculated correctly but only one coupon is eliminated and burnt, the other one is still active!

Any ideas appreciated

Best Regards,

Suha

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Dynamics 365 Business Central

CouponScreenShot.png

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Khushbu Rajvi. 14,448 Super User 2025 Season 1 on at

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LS Central- Use of multiple coupons

if this helps: https://www.youtube.com/watch?v=gRMb9614TKo
CU17030837-0 12 on at

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LS Central- Use of multiple coupons

Hi

Thank you for your answer Holly Huffman.

We engaged LS Retail Support for this case

will keep you posted

Regards,
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YUN ZHU 81,360 Super User 2025 Season 1 on at

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LS Central- Use of multiple coupons

LS Central is not a standard feature of BC, it is recommended to post directly to the forum below.

https://help.lscentral.lsretail.com/Content/home.html

Thanks

ZHU
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Holly Huffman 5,510 on at

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LS Central- Use of multiple coupons

Hi there! Good morning, evening, or afternoon - depending on where you are :) Hope you are well today!

Based on the setup from your image, it appears that the fields are correctly configured for the trigger to recognize 2 coupons are needed to activate the $100 discount. However, the issue of only one coupon being burned suggests a potential problem in how LS Central processes the redemption logic for multiple coupons.

Suggested Steps to Resolve:

Review the "Coupon Qty Needed" Field:

It seems you've set this field to 2, which is correct. However, ensure that this setting is properly saved and applied to the tender type offer.

Check the "Tender Type Code" Behavior:

Verify if the tender type code (10 in your case) is configured to handle multiple coupons. It's possible that the system is burning only the first coupon due to a limitation in how the tender type processes discounts.

Coupon Validation Logic:

Navigate to the Coupon Validation settings. Confirm that it’s programmed to burn multiple coupons when the Coupon Qty Needed condition is met.

Test with Different Scenarios:

Attempt transactions with varying numbers of coupons (e.g., 1, 2, 3) to observe if the system consistently burns the expected number.

Check if the second coupon remains active regardless of the sequence in which they are scanned or applied.

Confirm Latest Updates:

Make sure your LS Central SaaS version includes all recent patches or updates. Past releases may have contained bugs in coupon handling that have since been resolved.

Engage LS Retail Support:

If the issue persists, it might be a bug or a limitation of the current system. In such cases:

Gather detailed logs of the transactions.

Provide a clear description of your tender type and coupon configuration.

Reach out to LS Retail Support to escalate the issue. They may provide a fix or guidance on further customization.