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Hi everyone,
i am trying to add the new workstream in contact center admin center but it shows an unexpected error during save the workstream if anyone have idea please guide
If you're getting “Unexpected Error” while saving a new workstream in Dynamics 365 Contact Center, check these first:Browser – Try InPrivate/Incognito or another browser and clear cache.Security role – Confirm you have the required Customer Service/Contact Center Administrator permissions.Workstream configuration – Check that all mandatory fields, channel, queue, routing method, capacity profile, and distribution mode are configured correctly.Queue – Verify the selected queue is active and properly configured.Dependencies – Check whether the selected channel/workstream components are available and enabled in the environment.Existing configuration – Try creating a very basic workstream with minimum settings. If that saves, add the remaining configuration one by one to identify the failing setting.Environment issues – Check Power Platform Admin Center → Environment → Support → Service health for any active Dynamics 365/Contact Center issues.
Try clearing your browser cache, verifying that all required fields and user roles are fully assigned, or attempting the creation via an InPrivate/Incognito window. Official Website
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