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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Online Freezes and...
Microsoft Dynamics CRM (Archived)

CRM Online Freezes and Hangs. Cache clearing/inPrivate only temporary fix

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Posted on by Community Member Microsoft Employee

we are running CRM Online in IE 11 and our users are regularly experiencing crashing, freezing, unresponsiveness, subgrids failing to load, etc. Running inPrivate and clearing the cache resolves the issue for a short period of time but eventually our users will have to close all IE windows and reopen. The domain is listed as a trusted site and we have to use IE due to old cusomizations not being functional with other browsers. 

We are working to make CRM browser agnostic but we wont be complete with that for some time. 

Has anybody else had experience with this issue? 

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online Freezes and Hangs. Cache clearing/inPrivate only temporary fix

    @Stephen.King, thanks for the response but all our users are running on a minimum of 8 gb.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online Freezes and Hangs. Cache clearing/inPrivate only temporary fix

    Thank you for the information. We have had uses try from home and the issue persists.

    The only diagnostic tool that I found was for onPrem. We are hosted. Do you have a solution that would allow traces if we are hosted?

    This is what I found: crmdiagtool2011.codeplex.com

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online Freezes and Hangs. Cache clearing/inPrivate only temporary fix

    I have seen this happen when the browser is running out of memory. Some of our users have only 4gig of ram. We saw the issues go away as soon as they got 8 gb.

  • Extreme Engineers Network Profile Picture
    Extreme Engineers N... 395 on at
    RE: CRM Online Freezes and Hangs. Cache clearing/inPrivate only temporary fix

    Hi Brett,

    From the sound of it this seems more to do with network and infrastructure. Try running the CRM diagnostic tool and checking if all the parameters, specially latency are well within the acceptable range. Also try to connect to the Org from a different machine (a machine that does not have your corporate policies or firewall tools applied to it)  and network, like via your home network from your home pc/laptop and see if the problem persists. That should help you rule out weather this is an application issue or an infrastructure issue.

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