Dynamics Community Forum Thread Details

Outlook Add-In only shows sandbox environment

Hello,

We are experiencing an issue that appears to be a bug related to the Outlook Add-In for Business Central. Unfortunately, support for this is only available through Microsoft’s partner network, which involves significant costs—even for simply raising a ticket (And playing the postman...).

We want to use the Outlook Add-in, but it only works with our sandbox environment, but not the production environment.

We attempted to use the “Get the Outlook Add-in” dialog within Business Central to connect our production environment to Exchange/Outlook. In our sandbox environment, the process works as expected: after clicking the “Install” button, the final screen appears where the welcome email can be sent. However, in the production environment, the dialog loads briefly before exiting, with no error message displayed.

Steps we’ve taken so far:

1. Checked the console for errors

2. Used different browsers and OS

3. Deleted the Exchange Identifier Mapping for the user in the User Settings in all environments.

4. Attempted to switch the company in the add-in, but only sandbox companies are displayed.

Unfortunately, we are not receiving any error notifications, and the observed behavior does not match the documentation. Could you advise us on potential solutions for this issue?

Best regards,

Daisuke

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Dynamics 365 Business Central

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