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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Sales Invoice not avai...
Microsoft Dynamics GP (Archived)

Sales Invoice not available to apply the Remaining balance for a Cash Receipts batch

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Posted on by Syrus 4,156

GP2013 SQL 2012

  • User was processing a Cash Receipts batch
  • computer crashed
  • When it came back the batch was there but
  • one of the invoice that was being applied in that moment was not available anymore
  • Batch was posted but now that Receipt TRX shows a remaining balance of the amount which was being applied for that specific invoice when computer crashed
  • Now when we try to apply that remaining balance, that invoice is not available
  • We have run check links and reconciliation and it shows that the troubled invoice and says that applied has been removed but
  • Situation remains the same, saying that remaining balance can't be applied against the invoice we wanted to

Any help, clue, tip, trick will be appreciated highly

*This post is locked for comments

  • Verified answer
    Syrus Profile Picture
    Syrus 4,156 on at
    RE: Sales Invoice not available to apply the Remaining balance for a Cash Receipts batch

    HI Babu,

    Thanks for your kind reply.

    The issue was not with the posting as the batch was posted and balance was remaining.

    Anyhow I ran the check links and then reconciliation and that Invoice became available and we were able to apply that Invoice to the remaining balance and everything worked like charm

    Regards,

  • babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... on at
    RE: Sales Invoice not available to apply the Remaining balance for a Cash Receipts batch

    Hi Syed,

    Please try the following, please take a backup before doing this.

    SELECT * FROM DYNAMICS..ACTIVITY

    SELECT * FROM DYNAMICS..SY00800

    SELECT * FROM DYNAMICS..SY00801

    SELECT * FROM TEMPDB..DEX_LOCK

    SELECT * FROM TEMPDB..DEX_SESSION

    If you get answers / results to any of the above, make sure everyone is in fact logged out of GP and then run the following scripts to clear the tables.

    DELETE DYNAMICS..ACTIVITY

    DELETE DYNAMICS..SY00800

    DELETE DYNAMICS..SY00801

    DELETE TEMPDB..DEX_LOCK

    DELETE TEMPDB..DEX_SESSION

    Then run the following against the company database:

    UPDATE SY00500 SET MKDTOPST=0, BCHSTTUS=0 where BACHNUMB=’XXX’

    (Where ‘XXX’ is the batch ID of the batch that is stuck in posting / Reeiving / Busy / Marked etc.)

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