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Microsoft Dynamics CRM (Archived)

CRM 365 Why business rules are not working.

Posted on by

Hello All Experts,

Although business rules are in active state but not getting run.

What could be the cause.

*This post is locked for comments

  • Suggested answer
    EmployeeOcta Profile Picture
    EmployeeOcta on at
    RE: CRM 365 Why business rules are not working.

    Hello Guys,

    Thanks for all of your responses,

    One of the observation that i find here this was happening because of the forms names were similar and in dev instance i have made one foms copy by keeping it's name original -OLD.

    but after deploying this on the BR non working instance the form name becomes as original.

    i have manually changed the form name and reassign business rule to original form and now it's working.

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: CRM 365 Why business rules are not working.

    Hey there,

    apart from the necessary checks like scope etc.

    One of the main reasons why business rule stops working sometimes is if any field which is reference in the business rule has been removed from the form.

    so see if all fields are there on the forms which are in business rule and scope is fine.

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: CRM 365 Why business rules are not working.

    Hi ,

    Could you please share your business rules logic. Meanwhile please follow below step -

    - Deactivate and activate business rules.

    - Make sure  you have implemented else condition.

    - Need to check business rules  scope which you have set  , set form.

    - Need to check whether you are using any optionset of lookup value condition , in that case you need to reassign and assign again and then activate.

    - Need to Check you are getting any script error by pressing F12 console tab.

    - Verify your triggering condition are matches as per your expectation.

    Hope this helps.

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: CRM 365 Why business rules are not working.

    The first thing I'd check is the scope of the business rule - technet.microsoft.com/.../mt639372.aspx gives some information on the way this works

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