We recently upgraded to Dynamics 365 from CRM Online 2016. As a result all our CRM Organizations and Regions are no longer appearing in the Unified Service Desk CRM Organization selection window. Kindly advise on how to restore.
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Hi Jaramos,
There's a major change in SDK which affects connectivity with Dynamics 365. Applications using old SDKs will fail to connect to Dynamics 365.
Please try the latest version of USD.
Hi Jaramos
I don't really see upgrading of CRM would be a problem, some thing else is going wrong over there. Can you check the logs once (should be available @ Roaming folder of local user) and see if there are any internal errors ? Also, I hope you are on latest version of USD (Both Server & local).
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