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How to create case from Twitter or Facebook with Microsoft Flow

Posted on by 15

Dear All,

Since Microsoft discontinued Social Engagement features for all Dynamics 365, is it possible to create case from Twitter or Facebook with Microsoft Flow?

I have tried to create Leads records and it was successful but when it comes to create cases record, I was getting error.

anyone perhaps could please help me to solve this? because my client want to create case from Twitter and Facebook

  • Suggested answer
    Srikanta Mahapatro Profile Picture
    Srikanta Mahapatro 190 on at
    RE: How to create case from Twitter or Facebook with Microsoft Flow

    Hi,

    Use the flowing Facebook and Twitter connector to create the case record, whenever a message posted

    Twitter Connector:

    pastedimage1571297023935v1.png

    Facebook Connector:

    pastedimage1571297060110v2.png

     

    Please mark as verified if the answer is helpful.

  • LuHao Profile Picture
    LuHao 40,870 on at
    RE: How to create case from Twitter or Facebook with Microsoft Flow

    Hi partner,

    Since this problem is related to Microsoft Flow, I'd like to recommend you also post this theme in the Microsoft Flow Community, and Flow experts will also help you.

    powerusers.microsoft.com/.../FlowCommunity

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