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Can PDF downloads/opens be tracked

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Posted on by 5

Hello,

There was a question in 2021 about this and the answer seems to be no, this cannot be tracked in d365 marketing. May I ask, has this been updated at all, are PDF opens/forwards now trackable in any way?

Thank you

  • mkirkpatrick Profile Picture
    mkirkpatrick 98 on at
    RE: Can PDF downloads/opens be tracked

    You could use a Redirect URL under Outbound Marketing which has simple click tracking under the Insights tab.

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Can PDF downloads/opens be tracked

    Hi,

    I'm afraid it is not available for now.

    But you can create a new idea through the below URL, then ask your colleagues to raise up the votes.

    Ideas (dynamics.com)

    Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Can PDF downloads/opens be tracked

    Unfortunately, no.

    On learn.microsoft.com/.../enable-use-comprehensive-auditing you have a list of the stuff being tracked. YOu have Retrieve and RetrieveMultiple, but there's no specific action for Opening/Downloading PDFs

    Regards

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