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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Issue with updating ti...
Service | Customer Service, Contact Center, Fie...
Unanswered

Issue with updating times on Service Activities and Bookings

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Posted on by Paul Latoza 5

Hello, 

We are having issues when trying to update the scheduled start or end time on Service Activities or Bookings. 

Is anybody else having an issue? If so, does anybody know of a fix?

Here is the log:

--

Exception Message: scheduledend

ErrorCode: -2147220989
HexErrorCode: 0x80040203

TraceText:
[Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PreOperationServiceAppointmentUpdate]
[0d6ce85d-4ec8-e611-80c9-02155dc812c3: Microsoft.Dynamics.Service.Plugins.PreOperationServiceAppointmentUpdate: Update of serviceappointment]
Entered Microsoft.Dynamics.Service.Plugins.PreOperationServiceAppointmentUpdate.Execute(), Correlation Id: da5cf4b1-4941-490e-9afd-c11af37f5431, Initiating User: 1a002284-1bf3-4aed-9037-14c26efc9de3
Exception: Microsoft.Dynamics.Solution.Common.CrmArgumentNullException: scheduledend (Fault Detail is equal to Exception details:
ErrorCode: 0x80040203
Message: scheduledend
StackTrace:
at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at Microsoft.Dynamics.Solution.Common.CrmException.BuildOrganizationServiceFault(Exception innerException, Int32 errorCode, String message)
at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode)
at Microsoft.Dynamics.Solution.Common.CrmArgumentNullException..ctor(String message)
at Microsoft.Dynamics.Solution.Common.Exceptions.ThrowIfNull(Object parameter, String name, Nullable`1 errorCode)
at Microsoft.Crm.Servic...)., Correlation Id: da5cf4b1-4941-490e-9afd-c11af37f5431, Initiating User: 1a002284-1bf3-4aed-9037-14c26efc9de3
Exiting Microsoft.Dynamics.Service.Plugins.PreOperationServiceAppointmentUpdate.Execute(), Correlation Id: da5cf4b1-4941-490e-9afd-c11af37f5431, Initiating User: 1a002284-1bf3-4aed-9037-14c26efc9de3

Activity Id: ef56e3b5-e0e5-4d83-bcba-22b6b6902cd4

---

Exception Message: scheduledstart

ErrorCode: -2147220989
HexErrorCode: 0x80040203

TraceText:
[Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PreOperationServiceAppointmentUpdate]
[0d6ce85d-4ec8-e611-80c9-02155dc812c3: Microsoft.Dynamics.Service.Plugins.PreOperationServiceAppointmentUpdate: Update of serviceappointment]
Entered Microsoft.Dynamics.Service.Plugins.PreOperationServiceAppointmentUpdate.Execute(), Correlation Id: c60affed-3774-4584-abb7-5d6d567bf772, Initiating User: 1a002284-1bf3-4aed-9037-14c26efc9de3
Exception: Microsoft.Dynamics.Solution.Common.CrmArgumentNullException: scheduledstart (Fault Detail is equal to Exception details:
ErrorCode: 0x80040203
Message: scheduledstart
StackTrace:
at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at Microsoft.Dynamics.Solution.Common.CrmException.BuildOrganizationServiceFault(Exception innerException, Int32 errorCode, String message)
at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode)
at Microsoft.Dynamics.Solution.Common.CrmArgumentNullException..ctor(String message)
at Microsoft.Dynamics.Solution.Common.Exceptions.ThrowIfNull(Object parameter, String name, Nullable`1 errorCode)
at Microsoft.Crm.Serv...)., Correlation Id: c60affed-3774-4584-abb7-5d6d567bf772, Initiating User: 1a002284-1bf3-4aed-9037-14c26efc9de3
Exiting Microsoft.Dynamics.Service.Plugins.PreOperationServiceAppointmentUpdate.Execute(), Correlation Id: c60affed-3774-4584-abb7-5d6d567bf772, Initiating User: 1a002284-1bf3-4aed-9037-14c26efc9de3

Activity Id: 368f72b5-9823-4d08-ab1b-afcc784cd4da

  • Community Member Profile Picture
    Community Member on at

    Hi Paul,

    Could you tell me what app you are using in D365? And could you provide screenshots about it? 

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