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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / How to integrate 'Conf...
Microsoft Dynamics 365 | Integration, Dataverse...
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How to integrate 'Confluence' with dynamics 365 knowledge search.

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Posted on by CU08021035-0 8
Hello developers, can anyone provide the steps on how I can link my knowledge base ''confluence' with dynamics 365 for people to search for articles that are inside the knowledge base. I have connected it, but not retrieving any information. This is very urgent guys. 

Thanks.
Categories:
Dynamics 365 general
  • Holly Huffman Profile Picture
    Holly Huffman 3,351 on at
    How to integrate 'Confluence' with dynamics 365 knowledge search.
    Hi there! 
     
    How's it going with this problem? Just saw this was posted a few days ago! Hoping you've cracked it. 
    If not, here are some thoughts (apologies if you've already tried these): 
     
    - data syncing or indexing issues - in the integration to 365? 
    - even after the initial sync, there may be issues with indexing processes - any errors or logs you can provide? can you rebuild the index? 
    - configuration of the confluence search - which fields from confluence articles are searchable - review of how this was configured? 
     
    hope this helps OR better yet - hope you've already solved this one! 

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