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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM 2011 - Issues with...
Customer experience | Sales, Customer Insights,...
Suggested Answer

CRM 2011 - Issues with Sending emails from CRM

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Posted on by sachin2013 73

We are using CRM 2011 and having issues while sending emails using the Campaign functionality .The emails are created but are left in " PENDING SEND " status. Checked for error messages in Event Viewer and it says the following 

FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: 'CampaignActivity' entity doesn't contain attribute with Name = 'campaignactivityid'. (Fault Detail is equal to Microsoft.Xrm.Sdk.OrganizationServiceFault)

In the Campaign Activity entity - we have Activityid attribute - Type - PRIMARY KEY

Now If I create a new attribute with the above ID will it solve the problem or anyone has a different solution to fix the problem ?

Any help or suggestions would be highly appreciated.

  • Suggested answer
    flavia.takushi Profile Picture
    flavia.takushi Microsoft Employee on at

    Hi sachin2013,

    I believe the 'pending send' behavior might be related to email delivery and not campaign.

    If email is already created and is pending send, I would check if the sender mailbox is correctly enabled and configured for outgoing emails.

    A simple test would be sending a new email with the same sender to any test email so you can check if the delivery will work correctly.

    If this email is not sent, then follow these steps:

    What kind of email system are you using? Email Router?

    If it is Email Router, please follow these instructions to collect verbose logs: support.microsoft.com/.../how-to-enable-tracing-for-the-microsoft-dynamics-crm-e-mail-router-a84540f7-964c-181d-837d-3b06a6f54c70

  • sachin2013 Profile Picture
    sachin2013 73 on at

    Hi Flavia

    Many Thanks for replying to my query.

    To answer your questions

    YES - we are using CRM Email Router 2011

    All User Settings for email are as follows

    Email Access Type Incoming - Forward Mailbox

    Email Access Type Outgoing - Email Router

    I made all the changes in the article link you provided but still the emails are still in " PENDING SEND " status.

    To test it - I tried to send an email to myself from CRM, when checked in ACTIVITIES - CRM displays the following message

    " THIS MESSAGE HAS NOT YET BEEN SUBMITTED FOR DELIVERY. FOR MORE INFORMATION, SEE HELP"

    CRM SERVER

    On CRM SERVER - I went to CRM EMAIL ROUTER CONFIGURATION MANAGER - USER, QUEUES & FORWARDMAILBOXES (TAB) ,to check TEST ACCESS for my account and it comes as Successful - Message displayed as followed

    OUTGOING STATUS - As SUCCEEDEED

    So I am still not sure where the problem is & why weren't able to send emails from CRM 2011?

    Any inputs from your end is highly appreciated.

  • sachin2013 Profile Picture
    sachin2013 73 on at

    Hi Flavia

    After making all the changes as recommended on the article you sent - I am still getting the below error message which was similar one to the one when I raised the ticket.

    #61346 - An error occurred while checking for outgoing e-mail messages to process for SMTP System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: 'CampaignActivity' entity doesn't contain attribute with Name = 'campaignactivityid'. (Fault Detail is equal to Microsoft.Xrm.Sdk.OrganizationServiceFault).

    Also check out my second post for further details related to the issue.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    is there any custom code running on CampaignActivity Entity?

  • sachin2013 Profile Picture
    sachin2013 73 on at

    Hi Ossama

    There is no Custom code running on CampaignActivity entity.  I checked "SHOW DEPENDENCIES " and most of the "COMPONENT TYPE " are " ENTITYTYPE RELATIONSHIP"  & in the " MANAGED SOLUTION" column it's displaying " SYSTEM SOLUTION" which I assume is the OOB feature.

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