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Hi Guys,
I am facing an issue that when I was creating child case, some of the fields are not cloned to the child case. Since Create Child Case is OOB, how can I ensure fields are being cloned to Child Case?
Thanks for helping.
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I just have created a trial instance and getting the same issue.
That's a product bug.
And when i am opening a case record getting below error. Something strange is going on in MS CRM.
Error:
TypeError: Cannot read property 'Load' of undefined
at eval (eval at RunHandlerInternal (cts005.crm8.dynamics.com/.../ClientApiWrapper.aspx), <anonymous>:1:21)
at RunHandlerInternal (cts005.crm8.dynamics.com/.../ClientApiWrapper.aspx)
at RunHandlers (cts005.crm8.dynamics.com/.../ClientApiWrapper.aspx)
at OnScriptTagLoaded (cts005.crm8.dynamics.com/.../ClientApiWrapper.aspx)
Hi,
What exeption you faced , is it the below one?
if yes, raise a ticket to Microsoft, I beleive this is bug.
Hi,
Thanks for reply.. I am using Dynamics 365 Online
I have verified from Settings> Service Management> Parent and Child Case Settings >Select the attributes & took only business required fields.. Added/ Removed fields, but same exception is coming all time..
Hi Kentan2008, if you are using a version CRM 2013 or above.
Go to Settings> Service Management> Parent and Child Case Settings >Select the attributes / fields that you need to inherit from the Parent Case to the Child.
this should fix the issue.
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