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*This post is locked for comments
Thanks for you help - I will take it up again with the customization folk
If the system is recalculating the unit price when the price is transferred to an invoice, you have a customization that is affecting pricing that needs to be fixed.
As for the extra line, create a new product that reflects the additional quantity but does not require image approval?
Thanks for your response and suggestion.The problem with this the item has a custom image associated with it that requires customers approval. By putting the items on 2 lines the customer gets 2 requests to approve the same image. It seems that GP recalculates the extended price when transfering to invoice - is there a way to avoid this?
Put in the order for 5000 on one line at the standard price and the quantity of 1000 on a second line with a price of $0. Otherwise, you will need to accept the minor price differences.
Cont.... however when the order transfer to an invoice GP calculates the extended price again by quantity x unit price. This creates a small variance between the order total and invoice total and causes confusion and the need to write off these amounts in the customers accounts.
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