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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Bug with email signatu...
Microsoft Dynamics CRM (Archived)

Bug with email signatures in CRM 2016 SP1?

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Posted on by tpeschat 4,930

Hi,

I have a queue, where around 10 members are assigned. The queue is owned by a team.

I defined email signatures for all 10 members and assigned the signatures to the team.

None of the email signatures I defined as Default.

When sending a new mail from this queue, our users choose one of the signature.

BUT - as soon as they click on save, or at latest after 30 sec. of typing (auto-save) the signature and all typed text in the description is removed

From my point of view this is a bug. Anyone else expiriencing this issue?

We are on CRM 2016 SP1 on prem

br Thomas

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I have the same question (0)
  • tpeschat Profile Picture
    tpeschat 4,930 on at

    I tried as a workaround to define a default signature.

    So the default signature is displayed and then the user changes to his signature. But again on save the default signature overwrites the complete e-Mail typed by the user.

    br Thomas

  • tpeschat Profile Picture
    tpeschat 4,930 on at

    OK, actually the text isn't removed, but it is hidden with the error message, that the mail could contain unsafe content a.s.o. and the E-Mail isn't maintainable any more after 30 sec. ...

    80157.error.png

    The signature contains links, which might cause that behaviour ...

    But actually this shouldn't happen in the mail Editor from my Point of view, but only for read only forms ...

    br Thomas

  • tpeschat Profile Picture
    tpeschat 4,930 on at

    The behaviour isn't consistent. With one signature the warning is displayed, while with another the text is completely removed

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