You have elected to void/delete. needs to be reconciled to update its document totals

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Posted on by PP-27011140-0

Hi Everyone,

We have upgraded from 18.3 to 18.8.1941 yesterday. After upgrading, we tried to Void an Invoice and the below warning was thrown by GP.

After the warning, we ran Reconcile for all the Sales Orders and again voided an Invoice. The error persisted even when we did what the system asked.

Note: We have removed all our 3rd Party Dictionaries and verified that the issue persists.

Please help us figure out why this error happens and how to resolve it!!!

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Microsoft Dynamics GP

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Lisa at AonC.com 1,162 Super User 2026 Season 1 on at

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Is this a consolidated invoice? (I am not recognizing the exact message in your screenshot.) After you complete the void, if you review the document amounts, are they correct? Is the accounting correct?

Besides the message above, how was the process different in GP 18.3?

Have you tried to post in GP 18.8?

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BJ-09051414-0 423 on at

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Hello,

Researching and testing on this, it is hard to say if this is new and when it would have been added.

I don’t have a version prior to 18.7 that I can test on and based on the information in your post, it didn’t happen in 18.3. This tells us that sometime between 18.3 and 18.7 this was added as a new feature or a possible Product Issue Fix.

I went and reviewed all the new featured documentation from 18.4 and forward and there is no reference to this being added. The below link brings us to the New Feature for all the versions.

What's new in Dynamics GP in October 2024 - Dynamics GP | Microsoft Learn

Testing this, it does not appear that anything even changes during the Reconciliation process. I tried with Partially transferred to Invoice. Tested including a Back Order during the transfer process and both times Reconcile made no changes.

I tested by changing quantity and amount on my Invoice and then voiding and Reconcile still didn’t pick up any changes.

It looks to be intended functionality for core GP on versions 18.7 and later as I can recreate with only a core GP install.

I am thinking this is more a Fail Safe to account for if the Totals actually are wrong. Possibly due to an Interruption, SQL Fixes, Data inconsistencies or possible transaction failure's/issue's and it wants to reconcile the order to be sure it is correct.

Thank you!

Microsoft Dynamics ERP and cloud partner | Enavate

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PP-27011140-0 67 on at

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Hi Lisa

Thanks for the response!

This is not a consolidated invoice.

I executed the reconcile 2 times and the order number was not displayed in 2nd run thereby confirming that the document amounts were indeed corrected.

In 18.3 GP, void would not throw this error. It would directly open Voiding Journal on closing Sales Transaction Entry.

I have posted and am able to post without errors.

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Lisa at AonC.com 1,162 Super User 2026 Season 1 on at

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Thank you for the feedback! Any chance the user had done the void and then not closed Sales Transaction Entry window right after? We encourage our clients to think of the void process as Void/close window as a single process. (The exception is when several voids need to be done at one time.) Since GP is basically transaction-posting those voids, closing the window is what completes the process. When time passes between the void and closing - for example, completing a day's worth of SOP processing - transactions can get left in limbo.

[I haven't seen any behavioral changes to the SOP Void process in recent updates.]

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PP-27011140-0 67 on at

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Hi Lisa,

We have voided an Invoice after opening the GP and Sales Transaction Entry first time.

Here is the Reproduction Step after opening the Sales Transaction Entry:

1. Open a Sales Order

2. Transfer to FO

3. Print Pick Ticket

4. Transfer to Invoice

5. Void the Invoice.

On Step 5, error is thrown.

And also, this error only pops up for Invoices and not for the Sales Orders.

And Reconcile Sales ORders window is opened after the error.

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BJ-09051414-0 423 on at

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Hey PP.

I think we need to look at this differently. It is not really an error but more of a warning saying hey, you voided this, we need to Reconcile. I say this more of a warning and not an error as it appears intended functionality that was added to GP as it can be recreated in core GP.

If you do not want this to popup, it will likely need to be a code change to stop this from occurring as there is no setting in GP that I can find to turn this off.

I hope this helps!

Thank you!

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