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Customer Service forum

How to design a custom ‘Resolve Case’ Dialog Box ?

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We would like a custom dialog box to replace the OOB Dialog. Is there a WYSIWIG editor to create the dialog ?  We only require 2 text fields on the dialog to capture comments.

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  • Verified answer
    Arun Vinoth Profile Picture
    11,615 Moderator on at

    You can hide the OOB button & add your own custom button to have custom experience.

    This is already discussed here: community.dynamics.com/.../240364

    community.dynamics.com/.../237170

  • Suggested answer
    RaviKashyap Profile Picture
    55,410 Moderator on at

    Hi,

    Sorry but there is no WYSIWYG editor to create popups. You can use HTML/ CSS page and add them as a web resource in CRM. Once added, you can add you own custom button and open you web resource. With this said, it is not straight forward and personally I don't think it is worth an effort.

    The simple solution would be to remove button completely and have a flag field instead on the form say "Resolve Case?" probabaly on the closure stage which display the field you need and then once save, you create a workflow to resolve the case.

    Hope this helps.

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