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Service | Customer Service, Contact Center, Fie...
Answered

Show Error to the User when AI connect with Physical Agent

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Posted on by 12

Hi dear,

why show error in chatbot?

An error has occurred.
Error code: FlowActionForbidden
Conversation Id: 19:acsV2_ZizKBR1x2UR0KdgZtoHY66_GFTtj9Bl_-mcC_jJ48-Q1@thread.v2
Time (UTC): 2026-09-29T12:49:32.571Z.

when connect the AI Agent with Physical Agent if anyone have a idea ?

  • Verified answer
    Daniyal Khaleel Profile Picture
    1,006 Most Valuable Professional on at

    Most likely causes
    Flow connection/permissions issue
    The connection used by the flow may have expired or the user/agent doesn't have permission.
    Re-authenticate the connectors used by the flow.
    Flow is not correctly configured for the agent
    If this is an Agent Flow, it should use When an agent calls the flow and return through Respond to the agent.
    Input mismatch — particularly MobilNo
    Your screenshot specifically shows:
    Could not assign input 'MobilNo'
    Check whether MobilNo is actually being passed from Copilot Studio and whether its type matches the flow input.
    Flow/connection is blocked by policy
    DLP/data policies can block connectors used by Copilot Studio agents.
    What I would check first

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