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Service | Customer Service, Contact Center, Fie...
Active Discussion

FS licence cost for Resources (technicians) (vs SalesForce)

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Posted on by 60

Hallo everyone!

Our market is opening up to field service but we are losing many opportunities due to high D365 FS licencing costs.

Customers would agree to pay a full price for Scheduler and FS Admin, but are refusing to pay full price for Resources (technicians) since they're using only mobile app.

Not to mention Sales Force Lightning licence for Contractors costs 50$/month so it's almost half cheaper than F365 FS (and seems to offer everything they need).

How do you all tackle this issue?

BR, Eva

  • Pankaj Gogoi Profile Picture
    3,177 on at

    Hi Eva,

    Here are few links to compare the products and take an informed decision.

    www.masonfrank.com/.../

    blog.resco.net/.../

    Best Regards

    PG

  • Community Member Profile Picture
    on at

    You need a special cost calculator for this.I can tell for sure that now, for instance, it is important to optimize small businesses. Many people don't even know where to go for a special Salesforce business solution to find out about pricing. I know this already because I find information on this subject here at how much does salesforce cost. I, for one, was able to measure the cost of this instantly thanks to this calculator and found that it would actually pay for itself quickly. I hope I have helped someone else as well! Oh, good luck!

  • Manish V Khemka Profile Picture
    40 on at

    We are facing the same issue. Customer like the app but are not ready to pay the full price for the app

  • Orjan Aadalen Profile Picture
    125 on at

    Same issue here..! Hope Microsoft comes with a solution very soon. If not we have to change plattform if this is a longterm strategy. 
    Full license to use the FS Mobile App is not an option. 

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