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Dynamics 365 Community / Forums / Customer Service forum / Set To,cc,bcc fields a...
Customer Service forum

Set To,cc,bcc fields as unresolved values if multiple matches are found in Incoming Emails mail not imported

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Posted on by Peter Wouda 104

Has anyone of you successfully used the setting

“Set To,cc,bcc fields as unresolved values if multiple matches are found in Incoming Emails”

to Yes and what did you have to do to get the mail in CRM. As soon as I change the setting to yes sever side sync stops importing mail in CRM. As soon as I change the setting back to No mail is imported again.

I reported this to Microsoft in a case but would like to know your experience.

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Customer Service

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