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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Emailing Invoice's Error
Finance | Project Operations, Human Resources, ...
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Emailing Invoice's Error

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Posted on by Community member 6
Hello!
 
I have a user that emails invoices regularly and started receiving the below error this week. There have been no updates or changes in the last few months. The problem with this is that its sending two emails to the customer instead of one. When I look at this table in the SQL side, I don't see the SOPNUMBE that is mentioned in the error. I currently having check links running on the sales tables, we will see if that comes up with anything but, not sure what to do to fix if not.
 
GP version: 18.5.1635
 
 
When clicking More Info:
 
 
Categories:
Microsoft Dynamics GP
  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    Emailing Invoice's Error
    This can be a tricky one to figure out...
     
    As Lisa suggested, this refers to some SOP temp table that is used during the process of e-mailing sales documents out, but the problem could actually be in your SOP10xxx tables which holds the OPEN / WORK data of your Sales Transaction. 
     
    You should try to run a full search across all tables (google it, there are some SQL scripts out there to locate any string from any table in a DB) to locate the value for INV071303. then have a peek in all the records returned. You may discover that some rows are duplicated and thus causing the PK violation. 
     
    HTH,
    Beat 
  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 548 on at
    Emailing Invoice's Error
    Is another user able to email the same document without an issue?

    Since you are familiar with SQL, check the related SOP tables (either work or history depending on what is being emailed) to see if there are any funky records (perhaps an abandoned void, a blank Customer Number, etc.) that may require some cleanup.

    [Tables numbered in the 50000s are generally temporary tables so you may not see data in the table once the process has ended.]
  • Judy Profile Picture
    Judy Microsoft Employee on at
    Emailing Invoice's Error
    Hi,
     
    Can you manually investigate the data in the table to identify any duplicate records or conflicting keys in SQL side.
    You can refer to the Microsoft Document for the steps about the duplicate records:
     
    Best Regards,
    Judy
  • Kaja Mohiadeen Profile Picture
    Kaja Mohiadeen 242 on at
    Emailing Invoice's Error
    Hi,
     
    Take SQL Backup of Company and Dynamics Database.  From GP>>Maintenance >> SQL. 
    Select the Company Database, and select "Sales Document Header Temp" and then select Drop Table and Create Table and run process.
     
    I hope this will resolve this issue. (SQL Table: SOP50200)
  • Community member Profile Picture
    Community member 6 on at
    Emailing Invoice's Error
    Update - check links for all Sales category items didn't appear to change anything with this process. The error still comes up.

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