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Service | Customer Service, Contact Center, Fie...
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Cannot delete AdxstudioHelpDesk solution

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Posted on by 1,848

Hi All, 

I am trying to delete the Adx solution but cannot find the msdynce_ServicePatch solution in the list, how can I get rid of the below error?

The attribute is "adx_supportplan"

1856.Error.png

System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: This solution cannot be uninstalled because the 'Attribute' with id '9d5d12c5-d7e9-4f01-bcc2-95beb905c807'  is required by the 'msdynce_ServicePatch' solution. Uninstall the msdynce_ServicePatch solution and try again. (Fault Detail is equal to Exception details:
ErrorCode: 0x8004F020
Message: This solution cannot be uninstalled because the 'Attribute' with id '9d5d12c5-d7e9-4f01-bcc2-95beb905c807'  is required by the 'msdynce_ServicePatch' solution. Uninstall the msdynce_ServicePatch solution and try again.
TimeStamp: 2022-04-16T22:17:58.1384165Z
--
).

I am deleting the solution in reverse order of its installation as guided by Microsoft and other forums. Unfortunately Microsoft doesnot support ADX anymore.

  • Nya Profile Picture
    29,064 on at

    Hi MN,

    It seems not to be a feature in Dynamics Customer Service Hub app, right?

    Would you please specify which application you are using in Dynamics?

  • MNarmeen Profile Picture
    1,848 on at

    Hi Nya,

    Yes, I am using Dynamics Customer Service Hub app.

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