Data Import suddenly started getting An error has occurred message

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Posted on by Community Member Microsoft Employee

Hi,

I have been successfully using the data import function, and all of a sudden I have started to get the message

An error has occurred.

Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support.

I have tested using import templates for a contact, and the error still occurs regardless of the templates or entity.

I have cleared cache

Not sure what the problem could be and why it just started, any advice much appreciated

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Shahbaaz Ansari 6,203 on at

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RE: Data Import suddenly started getting An error has occurred message

As Wei Jie Fun sugggested, please provide error screenshot for better understanding
Johnny Gong 6,482 on at

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RE: Data Import suddenly started getting An error has occurred message

Hi,

"Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support." is a common warning. You need to check your failed import details as follow screenshot. Maybe there's some logs about 'import the lookup reference could not be resolved' which case the above error.

Regards

Johnny
Alex Fun Wei Jie 33,626 on at

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RE: Data Import suddenly started getting An error has occurred message

Hi,

Please go to Setting > Data Management > Imports. Open the file you imported and show us the error.

Would be good if you can provide some screenshots or sample data.