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456Hi VOC users (or time-out experts in CRM Online)!
I love new VOC features (and hope this module is not ditched during transition to Dynamics 365 as expected to Dynamics Marketing). But I find the the module very unstable and have nowhere to search for help (i.e. I also can't get the Clone feature to work).
I use VOC as survey tool to ask for an internship evaluation after the end date. This means workflows waiting for an date, and boom - then shoot out the Survey through email.
The workflow creates a VOC Survey Activity, and then send out the link in an e-mail formatted nicely (after 7 days it resend the e-mail with the same answer if no answer).
BUT way too often the workflow stops as failed during the creation of the Survey Activity (see the error below - its always the same error also across various customers, where I have implemented the solution. This only happens if I trigger the workflow on multiple records - it's like it doesn't like to create multiple Survey Activities.
Does anyone have a clue why this error happens and how to solve it (if it is timeout issues - can this be edited in CRM Online?).
HELP ARE REALLY APPRECIATED!!
/Henrik
WIKAP.DK
PS: I have added a random amount of minutes to the date(s) where the survey e-mail creation is triggered (using scribe), and this helps a lot, but we still see a lot of issues - but if you face same problem, this is a trick worth trying.
Plugin Trace:
[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.CreateEntity]
[CreateStep18: Opret Surveyinvitation - Kontaktperson v.VOC]
[Microsoft.Crm.Surveys.Plugins.Merged: Microsoft.Crm.Surveys.Plugins.InvitationPlugin]
[56352915-bf2d-e211-a2df-00155d230e13: Microsoft.Crm.Surveys.Plugins.InvitationPlugin: Create of msdyn_surveyinvite]
crmemeavoc1designer.crm4.dynamics.com/.../401e6dcc-d911-4efe-92ca-a12d1c1da7f4
Der kunne ikke oprettes forbindelse til serveren:System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.IO.IOException: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.Security._SslStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.StartReading(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.TlsStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
--- End of inner exception stack trace ---
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadString(Uri address, String method, String data)
at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
Exception: System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlReader.MoveToContent()
at System.Xml.XmlReader.ReadStartElement()
at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext)
at Microsoft.Crm.Surveys.Plugins.BasePlugin.Execute(IServiceProvider serviceProvider)
Error Message:Unhandled Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlReader.MoveToContent()
at System.Xml.XmlReader.ReadStartElement()
at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext)
at Microsoft.Crm.Surveys.Plugins.BasePlugin.Execute(IServiceProvider serviceProvider)
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