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ReportWe are using Dynamics 365 (CRM) Online in conjunction with the Dynamics 365 App for Outlook within the Desktop version of Outlook.
In the majority of cases (not all) when I track a received email from within my Outlook Desktop inbox, to an Account, after about 15 seconds, the text "This is the most recent version, but you made changes to another copy. Click here to see the other versions." displays at the top of the email. When I leave the tracked email and return to it and then click the Dynamics 365 Icon (in order to start the Dynamics 365 addin) the addin does not recognise the email has been tracked. In order to view the tracked CRM item, I need to hit the text at the top of the Outlook email as described above. This opens in Outlook a copy of the email I tracked, when I hit the Dynamics 365 icon in this email, the tracked CRM record will display.
Does anyone know what is causing this behavior? Our users find this scenario very confusing. I expect that when an email is tracked to Dynamics 365 (CRM) that email (and not a copy) will be linked to the tracked CRM record. Thanks in advance for your help.
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