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"Customer pool" in credit and collection workspace don't work

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In the credit and collection workspace, the customer /pool/ field is greyed out and is not possible to use.
To summary: I have added collection teams, added it to the credit collection parameter, added the collection agent setup and made a collection agent pool with both pool type collection and aging snapshot. I have also run the aged balances after the setup was completed.
The preview of the customer pool works fine, but the field is still greyed out/not possible to use in the credit and collection workspace. 
How to fix this?