In the credit and collection workspace, the customer /pool/ field is greyed out and is not possible to use.
I have done all the neccesary setup in this page: https://www.d365fandom.com/2020/12/set-up-collections-agents-customer-pools.html
To summary: I have added collection teams, added it to the credit collection parameter, added the collection agent setup and made a collection agent pool with both pool type collection and aging snapshot. I have also run the aged balances after the setup was completed.
The preview of the customer pool works fine, but the field is still greyed out/not possible to use in the credit and collection workspace.
How to fix this?