Email folder tracking not working

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Posted on by Graham Phelps

I have a number of users that use this to track emails into CRM from Outlook but one user has just reported that this is no longer working for her? Is there a way to manually re-start this sync please? This is still working for other users, including me.

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LuHao 40,892 on at

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RE: Email folder tracking not working

Hi Graham,

I would recommend you test the user's mailbox again.

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Sapna Girish 202 on at

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RE: Email folder tracking not working

Are you referring to "Tracked to Dynamics 365" Category Tracking ?

Please check the article - support.microsoft.com/.../tracked-to-dynamics-365-category-added-to-user-s-mailbox and let me know if this option is disabled for your CRM organization.

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Graham Phelps 93 on at

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RE: Email folder tracking not working

That worked - Thank you

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Graham Phelps 93 on at

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RE: Email folder tracking not working

Re-testing the user's mailbox again worked?

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LuHao 40,892 on at

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RE: Email folder tracking not working

Hi Graham,

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

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