Email folder tracking not working

(0) Share

Report

Posted on by Graham Phelps

I have a number of users that use this to track emails into CRM from Outlook but one user has just reported that this is no longer working for her? Is there a way to manually re-start this sync please? This is still working for other users, including me.

All responses (5)

Answers (1)

Verified answer

LuHao 40,872 on at

Like (0)

Report

RE: Email folder tracking not working

Hi Graham,

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.
Graham Phelps 93 on at

Like (0)

Report

RE: Email folder tracking not working

Re-testing the user's mailbox again worked?
Suggested answer

Graham Phelps 93 on at

Like (0)

Report

RE: Email folder tracking not working

That worked - Thank you
Sapna Girish 200 on at

Like (0)

Report

RE: Email folder tracking not working

Are you referring to "Tracked to Dynamics 365" Category Tracking ?

Please check the article - support.microsoft.com/.../tracked-to-dynamics-365-category-added-to-user-s-mailbox and let me know if this option is disabled for your CRM organization.
LuHao 40,872 on at

Like (1)

Report

RE: Email folder tracking not working

Hi Graham,

I would recommend you test the user's mailbox again.