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ReportDear All,
In the last few day we faced to the following situation on our live CRM system. (Dynamics CRM 2016 online)
There are 4 company belonging to our organization. Each company has its own AD domain. We created the live CRM system (in our tenant). The users from other AD domain can be added to this CRM with trusted external domain option.
For some (external) users it is working fine, they can log into the CRM without errors.
But unfortunately one of them can't.
She recieves the following error message:
You are not a member of this organization
You () do not belong to the organization XY. Verify the organization name and try to sign in again.
We try these things to resolve the problem, without any success:
1. Sign out from Office account, then login again.
2. Change browser/computer, delete cookies.
3. Disable the licence for the user on the admin center (wait while the user is disabled in CRM), then reassign it to her.
4. Grant global admin rights to her.
When she navigate to the portal.office.com page, she sees no icon just the Store one.
Can you please advice us what can be the problem with this user?
Thank you,
Balázs Lipák
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