Skip to main content

Notifications

Finance | Project Operations, Human Resources, ...
Suggested answer

Retail POS printer error Microsoft ax 2012 R3

(0) ShareShare
ReportReport
Posted on by 40

hello everyone

am facing this in the retail POS when i want to printer an invoice it will give me the below error 

Error number : 6212 Retail POS encountered a problem and could not print 

event viewer

Microsoft.Dynamics.Retail.Pos.Dialog.WinFormsTouch.frmJournal, Text: Show journal: System.ArgumentNullException: Value cannot be null.
Parameter name: formInfo
at Microsoft.Dynamics.Retail.Pos.Printing.FormModulation.GetTransformedTransaction(FormInfo formInfo, RetailTransaction theTransaction)
at Microsoft.Dynamics.Retail.Pos.Printing.Printing.ShowPrintPreview(FormType formType, IPosTransaction posTransaction, ISaleLineItem saleItem)
at LSRetailPosis.BusinessLogic.TransactionSystem.PrintTransaction(IPosTransaction transaction, Boolean copyReceipt, Boolean printPreview)
at Microsoft.Dynamics.Retail.Pos.Dialog.WinFormsTouch.frmJournal.PrintReceipt(IPosTransaction transaction)
at Microsoft.Dynamics.Retail.Pos.Dialog.WinFormsTouch.frmJournal.btnReceipt_Click(Object sender, EventArgs e).

Thanks  

  • rocker Profile Picture
    rocker 105 on at
    RE: Retail POS printer error Microsoft ax 2012 R3

    HI 

    Is anyone find solution around this. I am also facing the same issue. 

    Microsoft.Dynamics.Retail.Pos.Dialog.WinFormsTouch.frmJournal, Text: Show journal: System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Dynamics.Retail.Pos.Printing.Printing.PrintReceipt(FormType formType, IPosTransaction posTransaction, Boolean copyReceipt)
    at LSRetailPosis.BusinessLogic.TransactionSystem.PrintTransaction(IPosTransaction transaction, Boolean copyReceipt, Boolean printPreview)
    at Microsoft.Dynamics.Retail.Pos.Dialog.WinFormsTouch.frmJournal.PrintReceipt(IPosTransaction transaction)
    at Microsoft.Dynamics.Retail.Pos.Dialog.WinFormsTouch.frmJournal.btnReceipt_Click(Object sender, EventArgs e).

  • Suggested answer
    DynamicsAXAbdu Profile Picture
    DynamicsAXAbdu 205 on at
    RE: Retail POS printer error Microsoft ax 2012 R3

    Hi,

    Please check- if this link is of any help to you 

    AX for Retail 2012 R2: Run-down on Log Files

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,969 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,842 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans