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187My understanding is that in order for us to 'Follow' emails - ie see when the recipient opens and interacts with the email - from Outlook desktop I first need to have the emailed 'Tracked'.
My issue is that I see 'Track pending' for ages and it never seems to switch to Tracked until I've sent it, at which point i can no longer 'Follow' the email.
I feel like I'm missing something but can't see what that is. I've check that server side synchronisation is activated and the mailboxes are all fine. Tracking works fine, but I can't seem to see how to Follow emails.
Any ideas?
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