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Trying to understand D365 licensing maze. Any good articles / blogs

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Posted on by vxbabu

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Yes, there is Microsoft Licensing Guide but there is fair bit of ambiguity (E.g. How external users are licensed for D365 Customer Service module).

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PerezAguiar Microsoft Employee on at

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RE: Trying to understand D365 licensing maze. Any good articles / blogs

Hey!

What are your exact questions? external users need to be licensed with a Dynamics 365 License (on this case either D365 Customer Service Enterprise or D365 Customer Service Professional, or D365 Customer Engagement) from the tenant where the Environment/App is located. Another possibility is to use a PowerApps per user license, but this doesn't allow using some entities. Similar will happen with D365 Team Member licenses (won't allow you to use all features/apps, only the Customer Service Team member app)

If you have several questions, you can also open a support request to Microsoft with all your doubts.

Regards,

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