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Microsoft Dynamics 365 | Integration, Dataverse...
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Trying to understand D365 licensing maze. Any good articles / blogs

Posted on by 5

Yes, there is Microsoft Licensing Guide but there is fair bit of ambiguity (E.g. How external users are licensed for D365 Customer Service module). 

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    PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Trying to understand D365 licensing maze. Any good articles / blogs

    Hey!

    What are your exact questions?  external users  need to be licensed with a Dynamics 365 License (on this case either D365 Customer Service Enterprise or D365 Customer Service Professional, or D365 Customer Engagement) from the tenant where the Environment/App is located.  Another possibility is to use a PowerApps per user license, but this doesn't allow using some entities.  Similar will happen with D365 Team Member licenses (won't allow you to use all features/apps, only the Customer Service Team member app)

    If you have several questions, you can also open a support request to Microsoft with all your doubts.

    Regards,

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