4Hello,
I have a return order contains stocked and non stocked items
I have posted a first packing slip for all the items from the return SO line, and then I wanted to invoice the order to credit the customer account, however I did noticed the non stocked item value wasnt included
Seems to be when packing slip was posted, the item was considered as scrap
So I didnt continue with the invoice and cancelled the old packing slip
Then tried to generate new one with only stocked items
Then tried to generate the invoice again and this time the value was correct
However the SO status remained Open order
Seems to be what happened is when I cancelled the packing slip, only the stocked items were canceled and the non stocked item remained as delivered
so now the system for some reason is still waiting for the delivery of the non stocked item
even though when I check the Qty details I can, Delivered qty= -1, Invoiced qty= -1, all seem good but deliver reminder is also = -1!
any one could help to close the return order?
thank you
I have a return order contains stocked and non stocked items
I have posted a first packing slip for all the items from the return SO line, and then I wanted to invoice the order to credit the customer account, however I did noticed the non stocked item value wasnt included
Seems to be when packing slip was posted, the item was considered as scrap
So I didnt continue with the invoice and cancelled the old packing slip
Then tried to generate new one with only stocked items
Then tried to generate the invoice again and this time the value was correct
However the SO status remained Open order
Seems to be what happened is when I cancelled the packing slip, only the stocked items were canceled and the non stocked item remained as delivered
so now the system for some reason is still waiting for the delivery of the non stocked item
even though when I check the Qty details I can, Delivered qty= -1, Invoiced qty= -1, all seem good but deliver reminder is also = -1!
any one could help to close the return order?
thank you
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