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We have a client emailing SOP invoices to customers every week. Customers can have multiple invoices in the same batch, but all invoices aren't being emailed. There is no pattern, it can be any of the customers and not necessarily the same customers each week.
Has anybody else had this issue and were you able to resolve it?
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Lucas,
The client had the same issue today, one invoice wasn't emailed. She was able to email it from the Print Sales Document window by in the document number.
All Sales Invoices are integrated and the Address IDs aren't changed. The customer it happened to last week only has one address ID yet 3 invoices didn't email.
Tina
Leslie,
No changes are made in the Sales Detail Entry window. The customer it happened to last week only has one address ID.
Yes, all document types are the same. They only have one labeled Invoice.
Tina
Have any changes been made on the Sales Detail Entry Window? You get there by clicking on the little mail button to the far right of the Customer ID field. Another question, is the SOP Invoice document type the same for all of the invoices, ie BLANK?
Leslie
Have you looked into using the eMail Manager program from Binary Stream? Is it much more flexible in handling the emailing of sales orders than what is native to GP.
Lucas,
Server Type in System Preferences is set to MAPI. I've asked if they have tried to email the invoices that didn't send initially from print sales document window. I'll reply once they answer.
Hello Tina,
Mariano asked a really good question to start out regarding the Bill To addresses in the Customer setup, and their associated email address. If the Bill To address was changed, and there is not an email address set up on the Address ID that it is changed to, then the Invoice will not be sent out.
I also wanted to check to see if you are set up on Exchange or MAPI under System Preferences (Microsoft Dynamics GP | Tools | Setup | System | System Preferences)?
If you attempt to send one of the documents through the Print Sales Documents window on its own using the Document Number, does the document send out?
Regards,
Mariano, thanks for replying. All customer email addresses are entered in internet information window. I validated that all invoices have the same bill to address ID and all have the same email address. 3 of the 7 invoices in the same batch were not emailed for one customer so the email address is correct otherwise none of them would have been emailed.
The key question is, do all customers bill to address record have an email address associated to it? If the bill to address is changed at the document level, does the replacement address have an email associated to it?
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