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I added a D365 license for a new user and applied the same security roles as an existing user. Several of these security roles have access to one of the apps in our environment. However, the user is still receiving this error:
I've confirmed that the security roles are the same and available in the app, and also cleared browsing history for that user and had them log out and back in with no success. What is the issue here and how can I resolve it?
The Security Role that you have assigned to User is a Custom. if so, then you should raised MS ticket .
Because I'm facing same issue and it's working fine when I'm assign one of the security role Environment Maker, System Administrators and System Customizer. and I tried with copy of these mentioned security role but still same error.
You should raise ticket to MS.
Hey!
Usually there are some services that cache license and other resources. The first advise would be to wait 24 hrs and test again, using an incognito browsing session. Also, please clear the cookies on the browser before accessing. If this still persist, you should open a case with Microsoft Support.
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