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Workflow User group for Sequence 3

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Posted on by James Trice

Hi all, hoping someone can help me with a Business Central workflow issue.

I'm trying to set up a 3 sequence approval workflow using a single user group, where release depends on both who approves in the sequence and how much the PO is for.

Here's what I'm aiming for:

If the PO is ≤ £10,000, it should release after the first person in the sequence approves.
If the PO is > £10,000 and ≤ £250,000, it should release after the second person approves.
If the PO is over £250,000, it should require all three users in the workflow group to approve before releasing.

I’ve tried setting this up using pending approval amounts, but when the PO is between £10,000 and £250,000, it doesn't release after the second person approves, it just stays stuck.

What am I doing wrong?

could someone point me in the right direction?

Thanks for your help

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Dynamics 365 Business Central

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James Trice 9 on at

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Workflow User group for Sequence 3

Thank you for your help. I adjusted the workflow based on the link provided, but it still gets stuck on Pending approval
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YUN ZHU 86,253 Super User 2025 Season 1 on at

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Workflow User group for Sequence 3

Hopefully the following discussion can give you some hints.

https://community.dynamics.com/forums/thread/details/?threadid=5b741332-47f5-4478-ae72-76162743aadb
In addition, the standard Workflow module has some limitations. If you want a more flexible approval flow, it is recommended to use Power Automate.

Thanks.

ZHU
Sohail Ahmed 4,844 on at

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Workflow User group for Sequence 3

The workflow gets "stuck" because Business Central's standard "Workflow User Group" approval doesn't automatically handle sequential tiers based on amount within a single step.

Implement multiple approval steps in your workflow. Each step should have specific conditions for the PO amount (< £10k, > £10k & <= £250k, > £250k) and use Approver Type: Approver with correctly configured Approval User Setup (defining who approves whom in the hierarchy).

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