Dynamics Community Forum Thread Details

Payment application mistake

We were entering a payment application and accidently hit No to list the invoices for the customer and could not get back to the screen to apply it. We deleted the batch before it was posted but then the invoice would not show up in application screen. We then went to Application Inquiry/Reversal and it was in there so we choose Void Selected Application (NSF Check). This put it back so she could choose it but now I have the negative entry with no positive entry to offset it. Is there a way to correct this?

Casey,

In order to assist I think I need a few more details. Was the original payment application batch one where you introduced new cash (e.g., you entered a new document)? When you said you deleted that batch before it was posted to you mean before it was released or after it was released? I am taking your description to mean that the NSF document is showing but not the original payment document. If you pull up this customer under customer maintenance and click on the activity tab and then change the view to all documents, does the original payment document show there and, if so, does it show a balance?

What does not make sense is that you said you deleted the original payment application batch but the payment still showed under application inquiry for you to do an NSF action. That would mean the payment document still existed and, hence, the batch was released and not deleted. Did you possible delete the batch after doing the NSF action?

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