web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer Service forum

Issues with "See full content" in Cases and changing previous record

(0) ShareShare
ReportReport
Posted on by 190

Hi,

Have a customer that's experiecing issues with the "See full content" and previous records buttons. It dosen't work sometimes, and for some users it works perfectly. Any ideas why these issues appear? It dosen't work when clicking on thembuttons-previous.PNGsee-full-content.PNG

Categories:
  • Verified answer
    LuHao Profile Picture
    40,892 on at

    Hi Ale,

    Since it only happens to one customer, I suspect it is caused by the browser cache.

    When clicking See full content is invalid, please clear the customer's browser cache and cookies and try a different browser.

    Please completely clear the cache of Internet Explorer.

    If it doesn't work, I recommend you raise a Microsoft support ticket.

    Hope this helps.

    Best Regards,

    Lu Hao

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans