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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Est. Revenue field is ...
Microsoft Dynamics CRM (Archived)

Est. Revenue field is locked on Opportunity main form

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Posted on by Community Member Microsoft Employee

Hi All,

A few users are reporting that the Est. Revenue occasionally locks on the main Opportunity form when viewed in the web browser.  I don't have any business rules or form scripts that lock that field.  I also looked into the Revenue field and it is always set to "User provided".  I have not been able to replicate this issue, but it keeps happening with a few users.  

A) what could be the causes of this issue?

B) when it happens again, how should I go about investigating/debugging it?

Thanks in advance,

Ben

Current version: 8.2 / Online

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Est. Revenue field is locked on Opportunity main form

    I'm having the same issue still... Any solution you can share?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Est. Revenue field is locked on Opportunity main form

    The Microsoft rep has investigated our issue and stated that it is indeed a bug.  They are investigating it now.

  • ashlega Profile Picture
    ashlega 34,475 on at
    RE: Est. Revenue field is locked on Opportunity main form

    Hi Benjamin,

     I think it's just a "bug" in the re-open functionality. It's the same in Chrome - just tried it here.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Est. Revenue field is locked on Opportunity main form

    Thanks, Gopalan.  This issue just happened again today and I now have more information.  It only occurs when the Opportunity is re-opened.  The browser is always IE11 in these instances (on Windows 7 in the last instance).  A refresh of the browser resolves the issue.  I will try to replicate it in both IE11 and other browsers.  I know IE11 is supported, but I personally try to stay as far away from IE as possible.  Could this be a browser issue?

  • Gopalan Bhuvanesh Profile Picture
    Gopalan Bhuvanesh 11,397 on at
    RE: Est. Revenue field is locked on Opportunity main form

    Hi

    This is not the expected behaviour.

    Please refer the following (read the section: What else could be causing this?):

    blog.crmguru.co.uk/.../crm-2011-opportunity-revenue-field-is-read-only

    There is another thread discussing the same:

    community.dynamics.com/.../375124

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