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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is it possible to use ...
Customer experience | Sales, Customer Insights,...
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Is it possible to use IF/THEN for contact properties on a marketing journey?

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Posted on by BernardoGo

Hi,

I want to create a customer journey and use the contact properties to validate some stuff. Is that possible? I tried with the If/Then but it only gave me email actions. 

For example I want to send 2 emails on the same marketing journey journey

  • The first one goes to everybody 
  • For the second one, I want to remove the ones who changed their status on a contact field. For example, exclude all of the contacts who have US as a country.

I will update that field manually on the CRM.


  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Is it possible to use IF/THEN for contact properties on a marketing journey?

    Hi partner,

    Standard if/then only works for email/page/form.

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