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Service | Customer Service, Contact Center, Fie...
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Emails through flow on the timeline

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Posted on by 80

Does anyone know if an email generated through flow can show up in the timeline like a workflow email does natively? I had an email workflow that triggered when the work order was marked job complete, but they wanted to automate sending a report attached to it, so I had to pull it into a flow. 

The workflow emails showed up on the timeline and had the CRM ID in the subject line, but I can't get it to show up on emails generating from flow. 

  • Verified answer
    Xiong Chen Profile Picture
    Microsoft Employee on at

    Basically, timeline control will show email records hosted in CRM, if the email generated by your flow is not CRM email record, then I am doubting it will not show up in your time line control.

    If you want those emails generated by flow to show up in timeline control, than the possbile way is trying to sync those email to CRM.

  • Pradeep Kumar Panda Profile Picture
    5 on at

    How to sync the flow email with CRM workflow emails

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